Products

J&J FAQs

when will I get my order?

Orders usually ship out within 5-7 business days. During the busy holiday season it may take longer to process your order. You'll get an email with the tracking number once your order is processed.

how do I make a return/exchange?

We understand you may need a different fit from time to time, so while we do not accept returns, we’re happy to help you find the right size through an exchange. Simply reach out to us through the Contact page, and our team will gladly guide you through the exchange process to ensure you end up with the perfect fit.

what do I do if there is a problem with my order?

Please contact us within 7 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage at shopjanejanet@gmail.com

in love with something, but I don't see it. when will it come back in stock?

Unfortunately, we don't know ahead of time if/when specific items will be in stock, but we do restock items weekly!

how can I become an ambassador for J&J?

We love connecting with passionate individuals who believe in our mission and products! To become an ambassador, simply reach out to us via the Contact page or through our social media channels. Provide a brief introduction about yourself, explain why you love our brand, and share any relevant social media handles or engagement stats. If there’s a good fit, we’ll be in touch with more details on how you can join our ambassador family.